Industry
Service
With over 40 years of experience within the sector, and a team of 37 across their 3 operating sites, IMS Insulation is the UKs largest distributor of high-performance insulation materials, and a manufacturer of a comprehensive range of bespoke insulation parts to various Industry sectors.
IMS Insulation’s focus is their customer commitment and their ability to rapidly respond to specific needs and requirements. Prioritising customer satisfaction is key to the company’s success and the growth of IMS is testament to the belief of their customers, products, and services.
Prior to working with Denholm Good Logistics, the main challenge facing IMS was ensuring that they had regular shipment updates from their freight forwarder and having easily reachable contacts to resolve issues in a timely and efficient manner.
Denholm Good Logistics were recommended to IMS by colleagues in the industry, and after partnering with DGL, IMS receive regular updates in a prompt fashion from their account manager within the DGL team. Having a dedicated account manager meant that unforeseen issues could be dealt with quickly, reliably and efficiently allowing IMS to respond quickly to their customers specific needs and requirements, and ultimately continuing to provide premium products and services.
With the combination of reducing the amount of time customers were waiting for a response, and competitive pricing, Denholm Good Logistics has enabled IMS to work more effectively as a business.