IMS Insulation


High temperature insulation materials


Customs Consultancy
IMS Insulation

With over 40 years of experience within the sector, and a team of 37 across their 3 operating sites, IMS Insulation is the UKs largest distributor of high-performance insulation materials, and a manufacturer of a comprehensive range of bespoke insulation parts to various Industry sectors.

“Denholm Good Logistics provide us with a streamlined workflow. Relating to how our goods are collected and delivered, with insight every step of the way. This allows us to keep control of where our products are and organising arrivals strategically. This is greatly supported by open price discussions, making sure that everyone wins. DGL have been a great company to work alongside for the past 4 years, proving time and time again why they are one of the best in the business when it comes to freight forwarding.”
James Haveron
Stock Manager at IMS Insulation
The Challenge

IMS Insulation’s focus is their customer commitment and their ability to rapidly respond to specific needs and requirements. Prioritising customer satisfaction is key to the company’s success and the growth of IMS is testament to the belief of their customers, products, and services.

Prior to working with Denholm Good Logistics, the main challenge facing IMS was ensuring that they had regular shipment updates from their freight forwarder and having easily reachable contacts to resolve issues in a timely and efficient manner.

The Solution

Denholm Good Logistics were recommended to IMS by colleagues in the industry, and after partnering with DGL, IMS receive regular updates in a prompt fashion from their account manager within the DGL team. Having a dedicated account manager meant that unforeseen issues could be dealt with quickly, reliably and efficiently allowing IMS to respond quickly to their customers specific needs and requirements, and ultimately continuing to provide premium products and services.

With the combination of reducing the amount of time customers were waiting for a response, and competitive pricing, Denholm Good Logistics has enabled IMS to work more effectively as a business.