Industry
Service
Waters Group is a family-run business supplying the stone and construction industries with specialist equipment for cutting, gluing, polishing, lifting and storage. Established in 1987 and based in Cornwall, the company has built a strong reputation for supplying high-quality products to customers across the UK and internationally.
With a dedicated team of eight employees, Waters Group supports businesses throughout the stone industry, from quarries and sculptors to kitchen fabricators and installers. The company is known for providing practical advice, on-site support and competitive pricing, helping customers find the right solutions for their needs.
As an importer of specialist equipment, Waters Group relies on dependable freight forwarding to maintain stock levels and provide accurate delivery information to customers. Waters Group is selective about the logistics partners it works with, choosing providers that can consistently meet its requirements for service, communication and reliability.
Before working with Denholm Good Logistics (DGL), the business was looking to fortify its freight forwarding arrangements to overcome a number of challenges, including:
- Slow turnaround times for shipping quotations
- Uncompetitive freight pricing
- Limited communication and visibility around shipment progress
- Difficulties providing customers with reliable delivery dates
These challenges occasionally resulted in lost sales opportunities and made it more difficult to plan stock availability and meet customer expectations.
After meeting a DGL representative at a stone industry exhibition, Waters Group began working with Denholm Good Logistics; and with responsive communication, competitive pricing and reliable service, quickly demonstrated that it could meet the high standards Waters Group expects from its logistics partners.
This dependable service provided by Denholm Good Logistics now strengthens Waters Group’s day-to-day operations, providing greater confidence when managing shipments and helping the business meet its customer commitments.
Since choosing Denholm Good Logistics as one of its selective partners, Waters Group has seen increased reliability of its supply chain, providing customers with on-going accurate shipping information.
Key outcomes include:
- More reliable freight forwarding services
- Increased customer confidence through competitive quotations
- Improved visibility of shipment progress and delivery times
- Greater certainty when planning customer deliveries
- Responsive support from a dedicated logistics team
With Denholm Good Logistics now included as one of its dedicated logistics partners, Waters Group has greater confidence in its freight forwarding arrangements, supporting its continued commitment delivering the high levels of service its customers expect.
