Operations Coordinator

The Day-to-Day

• Carry out booking procedures accurately, with a ‘right first time’ attitude, to ensure customers receive a high quality service.
• General Operational Duties (Processing bookings, Invoicing etc)
• Develop ability to handle Import operations
• Completion of Profit & Loss / Invoicing for Operational files in a timely manner.
• Dealing with / resolving Invoice Queries, particularly with Suppliers such as Shipping Lines
• Involvement with the DMR Purchase Invoice system as required
• Liaison with Clients & Suppliers via e-mail, telephone for operational related matters.
• Provide holiday cover within the Operational Department as appropriate
• Other operational duties as required by the Operations Manager
• Cargowise One E-Learning (Work towards CW1 Accreditation ( such as CCO – Cargowise Certified Operator)
• Set up and maintain clear business records and a customer client base in order that they are accessible to all members of staff.
• Attend regular Team meetings
• All duties to be undertaken with reference to Authorised Economic Operator (AEO) procedures and work instructions.

The Person

• IT literacy with a good working knowledge of a variety of software applications, including Microsoft Office.
• Good understanding of basic freight forwarding procedures is essential.
• Accurate and basic Maths and English skills is essential.
• CW1 knowledge would be ideal but not essential.
• A can do, enthusiastic and positive attitude is essential.
• Confident communicator with good organisational skills is essential.
• Strong attention to detail.

About the Company

Denholm Good Logistics is an award-winning freight forwarder and logistics provider, providing shipping solutions to small medium and large growing companies. Established for many generations and steeped in maritime history, the key to our success is not just our industry knowledge but our highly skilled and experienced people, who are dedicated to providing a first-class service to our customers.

With offices strategically positioned at major ports throughout the UK, as well as internationally in the USA, Türkiye and China, the business boasts a diverse team of employees.

Career progression and development of our people is key to our continuous growth and success. At Denholm Good Logistics, we ensure our employees have access to development opportunities through our structured learning and development agenda, and ensure skill sets and career aspirations continually evolve, along with a focused people strategy that supports employee engagement.