At Cannex Fillex 2024, Renata Juvillar, Denholm Good Logistics’ US Business Development Executive and Project Manager, spoke with the international press of The Canmaker about the company’s recent team expansion aimed at improving the shipping experience for canmakers and preparing for increased business. She highlighted key regions of interest, including Central America, Africa, and India, and discussed plans to strengthen operations in China through their long-standing joint venture, BIG Logistics.
Below you can read The Canmaker interview in full.
Denholm Good Logistics is expanding its teams around the world to smooth journeys for canmakers’ shipments and in anticipation of an increase in business.
Offering supply chain management and logistics services, the global logistics and shipping provider has hired two more people for the North America region, one of them responsible for developing and improving services from Poland to North, South and Central America.
Renata Juvillar, business development executive and project manager, told The Canmaker at Cannex Fillex 2024 that she was optimistic about the outlook for the industry.
“I think the industry is coming back at the end of this year,” she said. “We’ve been doing a lot more quotes and handling more shipments, and then the customers are telling us that they are thinking about improvements and potentially new lines, so that’s what we are expecting too.”
She said the main regions from which businesses were contacting the company were Africa, Central America and India.
As well as the new employees, the company was also keen to do more business in China through their joint venture, BIG Logistics. The partnership goes back more than 10 years between Good Logistics (UK/US), Infinity (China and Taiwan) and BTS (Netherlands).
“My goal is to introduce the team here in China to the customers of the can industry.”
She explained that Denholm Good Logistics maintains 24-hour communications with its carriers and provides live updates of its online track-and-trace system for customers. “It is the most accurate information that a customer could get on a vessel’s position throughout its transportation. Our system pulls the information directly from the shipping line and because we don’t have a third-party operator responsible for manually entering the updates, everything goes directly through our system to our customers.”
The track and trace system was improved in response to demands from canmaking customers and suppliers to canmakers. “This is something that our customers have been asking for,” she said.
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“We made sure to prioritize this system improvement so our customers don’t waste time having to call or wait for updates. They have access to the tracking and a library, with all of the documentation for their specific shipment as well.”
Although the logistics industry faced some challenges this year with having to take a longer route around the Cape of Good Hope in South Africa because of troubles along the Red Sea coast and Suez Canal, she said the company was prepared for such difficulties.
“We’ve been adjusting and making customers aware of the situation and what those unforeseen circumstances can cause in the industry and to their shipments, so that they know the situation and how we are adjusting to it,” she explained.
“We understand that our customers have schedules that they have to meet. We must do our best to comply.”
The new route was adding around two weeks “on the water”, causing delays and shortages of equipment as a result. To avoid passing on extra costs or not finding space on vessels, she recommended that customers book as early as possible.
“Our solution is to make the bookings ahead of time, this way we can make sure that everything is aligned in a timely manner. It also gives us time to triple-check that we have space on a vessel, a booking, a container, and that everything goes well,” she advised.
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