Industry
Service
Merchant Gourmet Ltd is a well-established retail food brand that has been operating in the UK for over 20 years. Specialising in plant-based ingredients such as pulses, grains, and vegetables, the company’s mission is to help people live healthier lives by eating more plants. With a strong presence in the retail food manufacturing sector, Merchant Gourmet has become a trusted name for customers seeking nutritious, plant-based meal solutions.
As Merchant Gourmet grew, the complexity of its supply chain expanded. The business required a logistics partner with the capability to manage both national and international operations efficiently. Before partnering with Denholm Good Logistics, Merchant Gourmet faced considerable difficulties in this area.
The company was forced to deal with multiple logistics providers to cover its needs, which often created more problems than solutions. Many of these partners proved unreliable, leading to inconsistencies in delivery times. This lack of dependability impacted on the company’s ability to plan ahead, undermining operational efficiency and risking customer satisfaction in a highly competitive retail environment.
Denholm Good Logistics stepped in to deliver a fully tailored solution. From day one, Merchant Gourmet experienced a high level of professionalism and hands-on support from the DGL team. By consolidating their logistics requirements under one trusted partner, Merchant Gourmet was able to reduce complexity, improve reliability, and build confidence in its supply chain.
Key to the success of the partnership has been DGL’s adaptability and flexibility. In an industry where conditions can change rapidly — particularly with on-going global logistics disruptions — DGL has provided Merchant Gourmet with the agility to respond effectively. By working in close collaboration, the two companies have created a seamless logistics framework that has not only solved the challenges of the past but also strengthened Merchant Gourmet’s ability to compete internationally.
Working with Denholm Good Logistics has transformed Merchant Gourmet’s logistics operations. Instead of juggling multiple providers, the company now has a reliable, single partner for all its needs. This has brought consistency, reduced risk, and given Merchant Gourmet greater control over its supply chain. With a logistics partner they can rely on, the company is better positioned to continue its mission of making plant-based eating accessible and appealing to more people.
